Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.
User support technicians perform some or all of the following duties:
Progression to computer programming, interactive media development, Web development or systems analysis is possible with experience.
Source: This content has been taken from the official website of CIC